Shipping & Retunrs

At Skin Laundry, we are committed to helping you achieve cleaner, clearer, brighter skin. Skin Laundry gladly accepts returns of unused products in their original packaging purchased at our Skin Laundry Dubai Clinic or our online store (www.skinlaundry.ae) for exchange within 14 days with an original receipt. Unfortunately, Skin Laundry products purchased from other retailers are subject to the return policies of those retailers and will not be accepted by Skin Laundry. Please contact the retailer you purchased the product from if you need to make a return.

We have one easy way to return *online* orders to Skin Laundry:
By mail: Include your order number, name, email address, mailing address, original receipt and phone number in case we need to contact you. We recommend using an insured and traceable delivery method. Skin Laundry is not responsible for any returns lost in transit.

Returns sent to us by the original purchaser will be exchanged for the original method of payment. We regret that we are unable to refund your shipping fees unless the return was due to a mistake on our part. If you received the item(s) as a gift and do not want the exchanged item to go to the original purchaser, please indicate this on the return.

Returns that are either (a) not accompanied by the original order details or (b) received more than 14 days after the purchase date will not be exchanged.

There are two easy ways to return *store-purchased* orders to Skin Laundry:

1. To the original purchase location: Bring your return along with the cash register receipt where you may exchange the product for any product of the same value or higher.

2. To a different Skin Laundry location: Bring your return along with the cash register receipt. A refund will be submitted on the original method of payment within 14 business days by the Skin Laundry headquarters office. Alternatively, you may exchange the product for any product of the same value.

Any returns made to a Skin Laundry clinic that is either (a) not accompanied by the original order receipt or (b) made more than 14 days after the purchase date will not be exchanged.