SKIN LAUNDRY HOLDINGS LLC (“Skin Laundry”) is committed to ensuring the privacy of our customers’ personal information, and this privacy policy is designed to voluntarily comply with current privacy legislation. 

SECTION 1 – INFORMATION COLLECTED 

When you purchase something from our online store, as part of the buying and selling process we collect the personal information you give us such as your name, address, email address, telephone number, and credit or debit card number. When you browse our online store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system. 
Navigation: Even if you do not make a purchase on our site, we have the ability to track usage of our website, including what pages are visited, what products are viewed, and the third-party sites that led you to our site. This information is not used to track information about individuals, but is used at an aggregate level to customize our site, improve the online experience, and plan advertising and promotions. 
Other information: There are times when you may provide information to us voluntarily. This occurs when you provide feedback to us through emails, return forms, letters, or telephone calls. We use this information to respond to your query, to keep track of customer feedback, and to improve our service to customers. 

SECTION 2 – CONSENT 

When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we infer that you consent to our collecting it and using it for that specific reason only. 
If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no. If after opting-in to our marketing list, you no longer wish to be contacted, you may withdraw your consent by clicking the “unsubscribe” option in the email message. 

SECTION 3 – DISCLOSURE 

Skin Laundry does not sell or otherwise share your personal information with anyone else, such as advertising agencies or marketing companies. We only send marketing information to those customers who specifically sign up for our mailing list. Marketing information sent by Skin Laundry may be sent by us as part of a cross-promotion or other collaboration with other companies or brands, but we do not disclose personal information to such companies or brands. 
Skin Laundry will share your personal information internally with those staff members who need it to complete your purchase or carry out your instructions regarding the receipt of marketing information. Authorized Skin Laundry service providers may also have access to this information in order to carry out their responsibilities directly connected with the processing of your purchases or handling of customer service issues. Outside of these activities, we will not disclose your personal information to any third party without your written consent unless required to do so by law. 

SECTION 4 – Shopify  Dev notes:- change it according to WordPress 

At Skin Laundry, we respect your privacy and are committed to protecting your personal information. We collect data to process orders, provide customer support, and improve our website experience. Information may be shared with trusted service providers (e.g., payment processors, delivery services) and, if required, with legal authorities. We use cookies to enhance functionality and track website analytics, which you can manage through your browser settings. Your data rights under UK law include access, correction, and deletion. For questions or to exercise your rights, please contact us at [Contact Information]. This policy may be updated to reflect changes in our practices or legal obligations.

SECTION 5 – SECURITY 

We use encryption technology in our online store in an attempt to protect you against the loss, misuse or alteration of your personal information. When you fill out any forms during checkout, a secure server encrypts your information through the use of Secure Socket Layer (SSL) technology. 
To be sure you’re browsing securely during a transaction, check your web browser’s status or address bar for the closed padlock icon. This icon indicates that you are viewing a secure web page. Also, all browsers display an “s” after the “http” (https://) in the website address to indicate that you are in a secure environment. 
Your credit card information is encrypted using SSL and stored with AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards. 

SECTION 6 – COOKIES 

Skin Laundry, as with many other websites, makes use of “cookies” to help deliver a better customer shopping experience. Cookies are alphanumerical identification elements that we transfer to the hard drive of your computer via your web browser. They enable our systems to recognize your browser and to offer you value-added services, such as saving the contents of your shopping basket and to deliver a more personalized shopping experience. 

SECTION 7 – AGE OF CONSENT 

By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any minors under your care to use this site. 

SECTION 8 – CHANGES TO THIS PRIVACY POLICY 

We reserve the right to modify this privacy policy at any time. Changes and clarifications will take effect immediately upon their posting on this website. 
If our company is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you. 

 

Section 9 – Refund Policy  

We practice a strict no refund policy on treatments, packages, or memberships 

 

Section 10 – CANCELLATION & LATE POLICIES 

Appointment Reminders:  
All clients will receive a reminder about their upcoming appointments 48 hours in advance.  

New Clients:  
Before your treatment, you will be required to complete our medical intake form at the clinic. Once completed, our therapist will review your medical information and suitability prior to your treatment. We will also explain what to expect during your session. Don’t forget to bring your ID!  

  

No-show Policy:  
We have a strict no-show policy and request that new clients arrive on time. Cancellations and rescheduling must be done with at least 6 hours’ notice. Failure to do so may result in a late cancellation fee of £25 subject to insufficient notice. If you arrive more than 10 minutes late without prior notice, your appointment will be cancelled. If there is availability, we will do our best to fit you in later the same day.   

  

Please note that new clients who fail to notify us about a cancellation will forfeit their eligibility for the first-time offer.  

  

For existing Laundry Club Members and Package Holders, we kindly ask that you provide at least 6 hours’ notice if you need to cancel or reschedule an appointment. Failure to give sufficient notice three or more times may result in a deduction of the treatment credit from your membership or package.  

Late Policy:  
Please arrive on time to ensure the smooth flow of appointments. In the event of a delay, we will make every effort to accommodate you, but it may result in rescheduling your appointment.  

Cancellations:  
For Recurring Memberships, there is a minimum commitment of 3 months, after which you may cancel.   

To cancel, please complete the Cancellation Request Form found at this link: https://forms.office.com/r/7Suc8mszvF The cancellation request must be submitted 7 days before your next billing date. If you fail to do so, your membership will auto-renew, and you will be billed. Upon cancellation, any remaining treatment credits must be used by the next billing date, as refunds for unused benefits are not provided.  

For Package Holders, no cancellation is required. Once paid, refunds are not available, but you may exchange the value for other services or transfer the remaining credit to a family member or friend.   

Section 11 –  PRODUCT / DELIVERY POLICY  

At Skin Laundry, we’re committed to helping you achieve cleaner, clearer, and brighter skin. 

Shipping: 

• Enjoy Free Shipping on orders of £50 or more, available for shipping addresses within the United Kingdom. To qualify, your order’s total must include at least £50 of full-price merchandise. 

Product Returns: 

• We accept returns of unused products in their original packaging, purchased either at our clinics or online at www.skinlaundry.uk, for a full refund within 14 days with the original receipt. Clients are responsible for arranging and covering the cost of returns. 

• Online orders can be cancelled within 1 hour of purchase by emailing info@skinlaundry.uk or calling +44 (0) 20 3976 8978. Once an order has shipped or is being processed for shipping, it cannot be cancelled. 

Return Period: 

• You have 14 days from the date of receipt to return an item for a refund or exchange. 

• Skin Laundry products bought from other retailers are not eligible for return or refund. 

• Returns without the original order receipt or proof of purchase will not be accepted for refund or exchange. 

• Skin Laundry UK is not responsible for returns lost in transit. 

• Items must be returned in their original, unused condition with the original packaging. 

• Skin Laundry gift cards are non-returnable and non-replaceable. 

How to Return: 

1. By Mail: 

• Fill out the Returns Form included in your package and send it along with the item(s) back to us using a carrier of your choice. Include your order number, name, email, mailing address, and phone number in case we need to contact you. We recommend using an insured and traceable delivery method, as we are not responsible for returns lost in transit. 
• Send returns to: 

Skin Laundry UK LTD 

C/O Glorious Logistix 

Westex Parkside House 

River Way Harlow, CM20 2DW 

United Kingdom 

• Refunds will be processed to the original method of payment. Shipping fees are non-refundable unless the return is due to our error (e.g., incorrect item or defective product). If you received the item as a gift and prefer not to refund the original purchaser, note this on the Returns Form, and we will issue a gift card instead. 
• Returns that do not include original order details or are received after 14 days are not eligible for return or refund. 
• You are responsible for return shipping costs unless the return is due to an error on our part. 

1. In-Store: 

• Bring your unopened product with the original receipt or proof of purchase to any Skin Laundry UK clinic. Refunds will be processed to the original method of payment within 14 business days. Alternatively, you may exchange the product for another of equal value or receive store credit via a gift card. Trea